i posted this in the general discussion group, but Audiosoft has not read it yet and nobody out there has been able to help me fix the problem.

Album art lookup works at home, but not at Apartment

I have had eJukebox for over a year now and when I went home for Thanksgiving, for the first time ever, eJukebox was automatically looking up album art for the songs it was playing!

I gave up a long time ago on this feature figuring that eJukebox didn't like the music I was playing.

I have a wireless network set up at my house and at my apartment at school. I am guessing that there is some kind of a difference in the settings of the wireless router at either place (they are different brands - D-Link at home at Belkin at the apartment). Can anybody help me figure out what my router at my apartment is doing to block eJukebox from looking up album art?

I'd appreciate any kind of help that could be provided whether it be a port number that eJukebox might need for album art lookup or whatever else might fix this problem.

I am by no means an expert on this, but you could try to open port 333 and/or 182. These are used for different purposes by ej2web. However I got no good reason to belive that these are used for the autolookedup images as well...

I would also make sure that I don't run any software firewalls through any antiviruspackages whatsoever, since running multipple firewalls seems to be intimately connected with evil...

I'm sorry that I can't provide more constructive feedback than this. Sure hope you'll figure it out..

I turned on the DMZ feature of my router and this did nothing to solve the problem. I tried doing what you said Fishy and I ran into some difficulties.

I really appreciate your help, but I think Audiosoft has a responsibilty to get in touch me and help me troubleshoot through this problem. As a paying customer I expect nothing less.

I absolutely love this program, but lack of contact ability with Audiosoft keeps me from recommending this program to friends.