Does Audiosoft have plans to change the way passwords to their program are handled. As far as I can understand, everytime you need to reformat you have to send them your new ID for a new password. Correct? I understand that this method cuts down on piracy, but once I buy it I like to feel like its mine forever, as it should be. I now have less than 10 days left of my trial and I wouldn't call this a perk to the program. What if years from now I need a new password and Audiosoft has moved on? Is there a plan for 4.0 or a version in the near future to remove this annoyance and give permanant reg codes or something to this effect? Thank You! Adam

it is a problem.

i tried for a new password for 17 days. then finally got one on Friday. Then, on Sunday i decided to upgrade my 80Gig HD to a 120Gig because i only had 10Gig left.

i thought it would be smarter to wait to enter the new code until AFTER i did the upgrade.

stupid stupid stupid me.

now the code they finally sent me does NOT work and the Application ID Number has changed ...

this system JUST DOES NOT WORK.

Audiosoft I would really appriciate a reply to this thread. Thanks

i now have 8 days left to register before the software i paid for dies. no reply yet to my most recent request for a new app. id.

Unfortunately I have to agree - I normally thought people that complain about the registration system just werent contacting Audiosoft in the correct way. However have reformatted my harddisk I have contacted Audiosoft via the web form including all details. After a week nothing - so I instant messaged them - still nothing. To have a product that you have purchased that is unusuable is verging on the illegal.

Please Audiosoft - help us out...

this is very whacky!
still no response!

Yeah it is. I even sent them a U2U message asking them to please respond to the thread.

:mad::mad::mad:

I've tried to request a new registration code over the past two weeks now without any luck. I had to reformat my HTPC a little over a month ago, so this weekend, I was without my eJukebox.

If Audiosoft is too busy to respond to their emails to provide registration codes, then the process needs to be made simpler/easier for the user. It is ridiculous that users have to be denied the use of their product that they have already PAID FOR!!@$#

I am not a not an eJ newbie nor is ochristmas, so this is not a problem with newbies or pirates trying to take advantage of the registration system.

Please help us Audiosoft! We really want to use eJukebox & spread the word of its brilliance!!

Thanks,
Steve

This is becoming a problem because we get tons of requests for new reg codes and we do not have the time to check them and respond every day...as we get allot of fake requests from people that never ordered eJukebox that we have to weed out...and we are busy working on eJukebox.

The current registration system works fine and always preserves your registration status when you download eJukebox updates.... as long as you do not format your hard drive. However, eJukebox users for some reason seem to love formatting discs and reinstalling windows all the time....

So from now on: Reg code requests will ALL be replied to On the 1st and 15th of each month...which gives you plenty of time to get a new code before your new 30 day trial expires on your newly formatted drive.

We are also thinking about setting up a way to give users a new code in real-time on our website, for those who need a code right away or who want to add another computer to their license...we would have to charge something via credit card or paypal to prevent people from abusing it. You would enter your previous Application ID#...your name and email and the registration code we last gave you...Then it would give you access to get a new pro code immediately for a $15 donation towards eJukebox's development. If anyone is interested in this let us know and we will set it up.


We are currently against creating a new - permanent code - registration system for v4.0 because, if we did, everyone would lose their current registration when they upgrade to v4.0... so it would require that everyone buy v4.0 at full price to get an account instead of getting a free upgrade....plus it would require that the copy of eJukebox be connected to the internet in order to be registered.

Audiosoft, looking back at what I first wrote maybe I gave you the wrong impression of exactly what I was trying to say. Your password method is a great way to stop piracy as long as you are always there to back up your pruduct. If there came a time in the future that you were no longer avaliable to manually send us a new password, would you create a way for your customers to always have access to what they have bought? (For example an exe that always generates the same application ID). I hope that time will never come as eJukebox is really revolutionary and you should be commended for your superb work. I only ask this, because within the last year I bought a shareware program that seems to have died in terms of development and I can no longer contact the developer in any way. I just don't want to be left in the dark again.
Thanks, Adam

stsirois,

We just sent out all the replies to reg code requests today...a day early....so check your email.

maybe i could do it for you. send me the history info and forward the email requests and i'll take care of it daily.

Thanks for the offer ....but we can't give out private info on all our registered users.

Thanks Audiosoft!! Received the reg code. Off to snuggle with my working eJukebox.

Steve

Audiosoft, I was wondering the same thing as blackcat, because I also had a request in before the 15th for a new code after a reformat. Thanks!

I second that, the forums say you have visited today. Can you please give us an answer. I can understand if there are lots of requests to fill, but it has now been 9 days since the 15th. It is not fair to deney people what they paid $50 for. Thanks

Reg codes for requests made via the Update Reg Request form on our order page are sent out on the 1st and 15th of the month as long as the info you put into the request form allows us to verify that you have ordered before.

Well,
Lately I have been having a pretty bad time with my computer and between the 1st and 14th I put in for 2 new codes due to two reformatts. I didn't get any response at all on the 15th. Can you tell me if you have recieved my request? Thanks (Do you need me to PM you the info to check?)

Yes, please u2u us your name, email address and the Application ID# you need a code for...so that we can check

Audiosoft,

I also didn't receive a response on the 15th. Can I also send you a U2U?

Many thanks

Many Thanks Audiosoft!