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Activating Ejukebox
Doffie - 7-15-2007 at 11:11 AM

HI,
I had to reinstall my PC recently and in doing so I needed to re-activate my ejukebox. I purchased my license 3 years ago and according to the website to reactivate I had to request a new licence using the new automated system. I did this over a month and a half ago but whenever I try to activate my license it appears it is still in the "pending verify" state. The 30 day trial has expired so I cannot use the software now.
I have sent several e-mails to audiosoft about this but as yet I have had no feedback.
I am hopeing that somone here in this forum can help me as I need to use this software soon for my Birthday party.

Thanks for any assistance

Doffie.

Pirk - 7-15-2007 at 12:04 PM

I would like to help you Doffie, but only Audiosoft can transfert (manually) licenses from the old registration system to the new one.. I'm sure he will solve your problem before your party!

Doffie - 7-21-2007 at 10:29 AM

So far no good,
Have heard nothing from Ejukebox and it still does not work.
Do not know what is happening but the service never used to be so bad. In the past I sent an email and got a new code in 10 days now with this new fancy system I am unable to use this software for over 2 months.

crlove - 7-21-2007 at 06:15 PM

Have you tried a U2U message to him?

Doffie - 7-21-2007 at 06:25 PM

Nope.. have not tried U2U - bit of a novice here.
How do I go about doing this?

Doffie - 7-21-2007 at 06:35 PM

Regarding sending Audiosoft a U2U message.

I assume I click on the U2U button and use "Audiosoft" as the recipient address?

Doffie - 7-24-2007 at 07:44 PM

Ok
Tried email via the "contact us", posting on this forum and U2U - I still have no reply of any sort.
Its been over two months now.
Please - please Audiosoft can you sort this out. I paid for this licence and I feel its unfair that I cannot use this software.

If anyone else is in contact with audiosoft and can help me pass on this message I would appreciate it very much.

Thanks
Doffie

Audiosoft - 7-24-2007 at 09:37 PM

Doffie,

I have located your old 12/20/2004 eJukebox order and have activated you in the new registration system. You may now use your permanent email/password to register eJukebox.

Doffie - 7-24-2007 at 11:29 PM

Thank you, Thank you, Thank you - I am up and running.

Audiosoft - Trying to explain to my wife over the last 2 months how to search folders and add mp3 filles into winamp has been a nightmare. Your software has become a way of life. :-))))

Supurb and thanks again.

Doffie

Phydeau - 8-11-2007 at 08:43 PM

Reading this makes me feel a little better about my own situation. I imagine that you're getting very busy these days, man. How many licenses are you up to now?